Zabbix support
Always happy to help
Zabbix support
As a certified Zabbix partner, we offer support plans for businesses that gurantee you instant assistance by our certified Zabbix experts.
Zabbix support contracts
| Plan | Silber | Gold | Platin | Enterprise | Global I |
|---|---|---|---|---|---|
| Monitored devices and metrics | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Phone and web support | Included | Included | Included | Included | Included |
| Number of support cases | 8 | Unlimited | Unlimited | Unlimited | Unlimited |
| Support availability | 8x5 | 8x5 | 24x7 | 24x7 | 24x7 |
| Initial response time | 1 Tag | 4 Hours | 4 Hours | 4 Hours | 2 Hours |
| Emergency response time | — | — | 90 Minutes | 90 Minutes | 60 Minutes |
| Support contacts | 1 | 2 | 3 | 7 | 20 |
| Supported Zabbix servers | 1 | Priced per server | Priced per server | Unlimited | Unlimited |
| Support for Zabbix Proxy | — | Priced per proxy | Priced per proxy | Unlimited | Unlimited |
| Support for Native HA | — | Optional | Optional | check_circle | check_circle |
| Legal entities covered | 1 | 1 | 1 | 1 | 5 |
| Remote troubleshooting | — | check_circle | check_circle | check_circle | check_circle |
| Performance tuning | — | — | check_circle | check_circle | check_circle |
| Environment review | — | — | — | check_circle | check_circle |
| Assigned technical account manager | — | — | — | check_circle | check_circle |
| Upgrades by Zabbix team | — | — | — | check_circle | check_circle |
| On-site visits | — | — | — | check_circle | check_circle |
| Zabbix Certified User training sessions | — | — | — | check_circle | Yes 3x |
| Zabbix Certified Specialist and Professional training sessions | — | — | — | check_circle | Yes 2x |
| Zabbix Certified Expert training sessions | — | — | — | — | check_circle |
| Integration and development days | — | — | — | — | Yes 20 Days |
| Zabbix summit tickets | — | — | — | — | Yes 3x |
| Inquiry | Inquiry | Inquiry | Inquiry | Inquiry |