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Zabbix support

As a certified Zabbix partner, we offer support plans for businesses that gurantee you instant assistance by our certified Zabbix experts.

Zabbix support contracts

Plan Silber Gold Platin Enterprise Global I
Monitored devices and metrics Unlimited Unlimited Unlimited Unlimited Unlimited
Phone and web support Included Included Included Included Included
Number of support cases 8 Unlimited Unlimited Unlimited Unlimited
Support availability 8x5 8x5 24x7 24x7 24x7
Initial response time 1 Tag 4 Hours 4 Hours 4 Hours 2 Hours
Emergency response time 90 Minutes 90 Minutes 60 Minutes
Support contacts 1 2 3 7 20
Supported Zabbix servers 1 Priced per server Priced per server Unlimited Unlimited
Support for Zabbix Proxy Priced per proxy Priced per proxy Unlimited Unlimited
Support for Native HA Optional Optional check_circle check_circle
Legal entities covered 1 1 1 1 5
Remote troubleshooting check_circle check_circle check_circle check_circle
Performance tuning check_circle check_circle check_circle
Environment review check_circle check_circle
Assigned technical account manager check_circle check_circle
Upgrades by Zabbix team check_circle check_circle
On-site visits check_circle check_circle
Zabbix Certified User training sessions check_circle Yes 3x
Zabbix Certified Specialist and Professional training sessions check_circle Yes 2x
Zabbix Certified Expert training sessions check_circle
Integration and development days Yes 20 Days
Zabbix summit tickets Yes 3x
Inquiry Inquiry Inquiry Inquiry Inquiry

Silber

  • Monitored devices and metrics:
    Unlimited
  • Phone and web support:
    Included
  • Number of support cases:
    8
  • Support availability:
    8x5
  • Initial response time:
    1 Tag
  • Emergency response time:
  • Support contacts:
    1
  • Supported Zabbix servers:
    1
  • Support for Zabbix Proxy:
  • Support for Native HA:
  • Legal entities covered:
    1
  • Remote troubleshooting:
  • Performance tuning:
  • Environment review:
  • Assigned technical account manager:
  • Upgrades by Zabbix team:
  • On-site visits:
  • Zabbix Certified User training sessions:
  • Zabbix Certified Specialist and Professional training sessions:
  • Zabbix Certified Expert training sessions:
  • Integration and development days:
  • Zabbix summit tickets:

Gold

  • Monitored devices and metrics:
    Unlimited
  • Phone and web support:
    Included
  • Number of support cases:
    Unlimited
  • Support availability:
    8x5
  • Initial response time:
    4 Hours
  • Emergency response time:
  • Support contacts:
    2
  • Supported Zabbix servers:
    Priced per server
  • Support for Zabbix Proxy:
    Priced per proxy
  • Support for Native HA:
    Optional
  • Legal entities covered:
    1
  • Remote troubleshooting:
    check_circle
  • Performance tuning:
  • Environment review:
  • Assigned technical account manager:
  • Upgrades by Zabbix team:
  • On-site visits:
  • Zabbix Certified User training sessions:
  • Zabbix Certified Specialist and Professional training sessions:
  • Zabbix Certified Expert training sessions:
  • Integration and development days:
  • Zabbix summit tickets:

Platin

  • Monitored devices and metrics:
    Unlimited
  • Phone and web support:
    Included
  • Number of support cases:
    Unlimited
  • Support availability:
    24x7
  • Initial response time:
    4 Hours
  • Emergency response time:
    90 Minutes
  • Support contacts:
    3
  • Supported Zabbix servers:
    Priced per server
  • Support for Zabbix Proxy:
    Priced per proxy
  • Support for Native HA:
    Optional
  • Legal entities covered:
    1
  • Remote troubleshooting:
    check_circle
  • Performance tuning:
    check_circle
  • Environment review:
  • Assigned technical account manager:
  • Upgrades by Zabbix team:
  • On-site visits:
  • Zabbix Certified User training sessions:
  • Zabbix Certified Specialist and Professional training sessions:
  • Zabbix Certified Expert training sessions:
  • Integration and development days:
  • Zabbix summit tickets:

Enterprise

  • Monitored devices and metrics:
    Unlimited
  • Phone and web support:
    Included
  • Number of support cases:
    Unlimited
  • Support availability:
    24x7
  • Initial response time:
    4 Hours
  • Emergency response time:
    90 Minutes
  • Support contacts:
    7
  • Supported Zabbix servers:
    Unlimited
  • Support for Zabbix Proxy:
    Unlimited
  • Support for Native HA:
    check_circle
  • Legal entities covered:
    1
  • Remote troubleshooting:
    check_circle
  • Performance tuning:
    check_circle
  • Environment review:
    check_circle
  • Assigned technical account manager:
    check_circle
  • Upgrades by Zabbix team:
    check_circle
  • On-site visits:
    check_circle
  • Zabbix Certified User training sessions:
    check_circle
  • Zabbix Certified Specialist and Professional training sessions:
    check_circle
  • Zabbix Certified Expert training sessions:
  • Integration and development days:
  • Zabbix summit tickets:

Global I

  • Monitored devices and metrics:
    Unlimited
  • Phone and web support:
    Included
  • Number of support cases:
    Unlimited
  • Support availability:
    24x7
  • Initial response time:
    2 Hours
  • Emergency response time:
    60 Minutes
  • Support contacts:
    20
  • Supported Zabbix servers:
    Unlimited
  • Support for Zabbix Proxy:
    Unlimited
  • Support for Native HA:
    check_circle
  • Legal entities covered:
    5
  • Remote troubleshooting:
    check_circle
  • Performance tuning:
    check_circle
  • Environment review:
    check_circle
  • Assigned technical account manager:
    check_circle
  • Upgrades by Zabbix team:
    check_circle
  • On-site visits:
    check_circle
  • Zabbix Certified User training sessions:
    Yes 3x
  • Zabbix Certified Specialist and Professional training sessions:
    Yes 2x
  • Zabbix Certified Expert training sessions:
    check_circle
  • Integration and development days:
    Yes 20 Days
  • Zabbix summit tickets:
    Yes 3x